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Returns & Refunds

How do I return something?

Call us on 01387 257027

Email sales@merlinoffice.co.uk


We will work with you to either replace, return or refund your goods.

Please contact us within:

5 days of receiving your order if your item is missing/wrong/damaged.

14 days if your item is no longer required.



Refunds are made excluding any collection charges.

For a straightforward refund on an unwanted product, the item needs to be in a re-saleable condition in its original packaging.

Some electronic items may require contact to the manufacturer directly.


We are not able to accept returns for the following:

  • Food and drink
  • Dated products (diaries, calendars, wall planners)
  • 'Special order' products
  • Furniture unless faulty/damaged