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Returns & Refunds

How do I return something?

Call us on 01387 257027

Email sales@merlinoffice.co.uk

We will work with you to either replace, return or refund your goods.

Please contact us within:

5 days of receiving your order if your item is missing/wrong/damaged.

14 days if your item is no longer required.

Refunds

Refunds are made excluding any collection charges.

For a straightforward refund on an unwanted product, the item needs to be in a re-saleable condition in its original packaging.

Some electronic items may require contact to the manufacturer directly.

We are not able to accept returns for the following:

Food and drink
Dated products (diaries, calendars, wall planners)
'Special order' products
Furniture unless faulty/damaged

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Returns & Refunds

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